Frequently asked questions

Just click “Sign Up” and fill in the required details, such as your email address and password. Once your registration is submitted, we’ll send you a verification email. Open it, follow the link, and your account will be ready to use.

That’s easy to fix. Click “Sign In” and choose “Forgotten Password”. We’ll send you an email with a recovery link so you can set a new password. If you get stuck, our Support Team is there to help.

Yes. Go to “My Account”, select “Add Currency”, and choose your preferred currency from the available options.

No. Only one account per player is allowed at HeyRoller.

Yes. We take data protection seriously and use secure encryption technology to help keep your personal information protected at all times.

Yes. HeyRoller works with trusted gaming providers, and all games operate using certified Random Number Generator (RNG) technology where applicable. This helps ensure gameplay is fair and consistent.

Go to your profile and open the “Documents” section. You can upload files up to 2MB in pdf, gif, jpeg, jpg, bmp, png, or tif format. Once your documents are uploaded, our team will review them as part of the verification process. You can check their status anytime in the same section.

Yes. You can choose to self-exclude for a set period through your personal profile, or you can contact our Support Team if you’d prefer us to assist you. You can reach us via Live Chat or by email, and the team is available 24/7.