PRIVACY POLICY

Last Updated: 23 April, 2026

1. Introduction

Welcome to our online casino platform. We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access and use our services. We process personal data with an increased duty of care due to its sensitive nature and the volume of information involved in online casino operations.

2. Information We Collect

We collect various types of personal data to provide and improve our services, manage your account, and comply with our obligations. This may include:

Identity Data: Full name, date of birth, gender, nationality, and copies of government-issued identification (e.g., passport, ID card, driver's license).
Contact Data: Residential address, email address, and telephone number.
Financial Data: Payment method details (e.g., bank account statements, credit/debit card information, e-wallet details), deposit and withdrawal history, and source of funds information.
Transactional Data: Records of your bets, games played, winnings, losses, and other gaming activity.
Behavioral Data: Information about your gambling habits, session lengths, betting patterns, game preferences, and interactions with our platform.
Technical Data: IP address, device information, browser type, operating system, and usage data collected through cookies and similar technologies.

3. How We Use Your Information

We process your personal data for various purposes, based on lawful grounds such as the necessity to perform a contract with you, compliance with legal obligations, our legitimate interests, or your consent.

To Provide Services: To manage your account, process transactions (deposits and withdrawals), and enable your participation in games.
For Security and Fraud Prevention: To verify your identity, prevent unauthorized access, detect and prevent fraudulent activities (including bonus abuse and multi-accounting), and ensure the integrity of our platform.
For Regulatory Compliance: To meet our obligations related to age verification, anti-money laundering (AML), counter-terrorist financing (CFT), and responsible gambling.
For Service Improvement: To analyze user behavior, personalize your experience, and optimize our platform's features and offerings.
For Marketing and Communication: To send you updates, promotions, and other relevant communications, where you have provided consent.

4. How We Share Your Information

We may share your personal data with third parties only when necessary for the purposes outlined in this policy, or when legally required. This may include:

Service Providers: Third-party vendors who assist us with operations such as payment processing, identity verification, software provision, and data hosting.
Legal and Regulatory Authorities: When required by law, such as for AML/CFT reporting, fraud investigations, or in response to a court order.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity.

5. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. This includes measures such as:

Encryption: Using Secure Socket Layer (SSL) encryption to protect data transmitted between your device and our servers.
Access Controls: Implementing strict access controls to ensure that only authorized personnel can access personal data.
Regular Audits: Conducting regular security audits and vulnerability assessments to identify and address potential weaknesses.
Employee Training: Training our staff on data protection best practices and incident response protocols.

In the event of a data breach, we have protocols in place to address the incident and, where required, notify affected individuals and relevant authorities within the relevant due date.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

AML/CFT Compliance: For anti-money laundering and counter-terrorist financing purposes, we are generally required to retain customer identification records and transaction logs for five years after the business relationship ends.
Transaction History: We provide players with access to an overview of their transaction history for at least the last 90 days.
Responsible Gaming: Data related to responsible gaming measures (e.g., self-exclusion, limits) may be retained for longer periods as necessary to protect vulnerable players and comply with regulatory obligations.

7. Your Rights

Depending on your jurisdiction and applicable data protection laws (such as GDPR, if you are an EU citizen), you may have certain rights regarding your personal data, including:

Right to Access: The right to request a copy of the personal data we hold about you.
Right to Rectification: The right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): The right to request the deletion of your personal data, subject to certain legal obligations (e.g., data required for AML compliance or other legal retention periods).
Right to Restriction of Processing: The right to request that we limit the way we use your personal data.
Right to Object: The right to object to the processing of your personal data in certain circumstances.
Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact our support team using the contact details provided on our Website. We may require you to verify your identity before processing your request.

8. Regarding Children and Minors

The Website and the services offered by Company are not intended for individuals under the age of 18. The Company will not knowingly collect personal information about individuals under the age of 18.

The individuals under the age of 18 are not allowed to create accounts, place bets or participate in tournaments or promotions.

9. Use of Cookies

The Website (including the Website optimised for mobile devices) uses cookies to provide the Users with a smooth browsing experience. The data collected by cookies is used to optimize the Website for our visitors and deliver targeted information to the Website Users. Necessary cookies ensure the functionality of the Website and serve to identify the User, to undertake customer due diligence (CDD) measures, to prevent fraud, money laundering and terrorist financing.

By agreeing to the Company's Privacy Policy when you register, you consent to the use of cookies and similar technologies for the purposes described in this Policy.

The use of cookies raises privacy concerns because they can track, store, and share customer behavior. The proliferation of third-party cookies and other tracking technologies has led to increasing scrutiny from privacy advocates and regulatory bodies, that is why you have to confirm while registering, that you agree to this Privacy Policy.

For more information about how we use cookies on our Website, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our customer support team.